This Refund & Cancellation Policy explains how subscription cancellations, refunds, payment issues, and related billing matters are handled for CliniTech.
This policy should be read together with the CliniTech Terms of Service and the pricing or billing information applicable to your clinic.
Questions about billing, cancellation, or refunds may be sent to support@clinitech.app.
1. Free Trial
CliniTech may provide eligible clinics with a free trial before paid subscription charges begin.
The availability and duration of a trial are shown when the clinic registers or subscribes.
Unless otherwise stated, cancelling during a free trial prevents the clinic from entering a paid subscription after the trial period.
CliniTech may limit free trials to one trial per clinic or customer and may change trial availability for future customers.
2. Cancelling a Subscription
A clinic may cancel its CliniTech subscription using the cancellation method made available for its billing arrangement.
Depending on how the clinic pays, cancellation may be available through:
- CliniTech;
- CliniTech Support;
- Paddle's subscription-management tools; or
- another method communicated to the clinic.
Cancellation prevents future subscription renewals or charges according to the effective date of cancellation.
Unless otherwise stated, cancelling a subscription does not immediately delete the clinic's account or its patient and clinical records.
3. Access After Cancellation
Where a subscription period has already been paid, the clinic may continue to have access until the end of the applicable paid period unless otherwise stated or access must be restricted for security, legal, or other permitted reasons.
After paid access ends, the clinic may enter a restricted or read-only state according to the applicable subscription arrangement.
Read-only access may allow authorized users to view existing information while preventing creation or modification of records.
4. Non-Payment Is Not Cancellation
Failing to pay an invoice or subscription charge does not automatically constitute a formal request to close or delete the clinic account.
If payment remains outstanding, the subscription may enter a past-due state.
After the applicable payment grace period, CliniTech may place the clinic in read-only mode.
Under the current standard billing model, this restriction may apply after the applicable payment deadline, which may extend until the 15th day of the relevant month.
Resolving outstanding payment obligations may restore normal access according to the applicable subscription terms.
5. Refunds
Except where required by applicable law or expressly stated otherwise, payments already made for CliniTech are generally non-refundable.
Cancelling a subscription normally prevents future renewal charges rather than refunding an already-paid subscription period.
This approach reflects the fact that access to CliniTech and its services may already have been provided during the applicable billing period.
6. When a Refund May Be Considered
CliniTech may consider or provide a refund where appropriate, including where:
- a duplicate payment was charged;
- an incorrect amount was charged due to a billing error;
- a payment was made after a cancellation that should already have prevented the charge;
- applicable law requires a refund;
- the applicable payment provider determines that a refund is required;
- CliniTech determines that exceptional circumstances justify a refund.
Approval of a refund in one situation does not create an obligation to provide the same refund in another situation.
Nothing in this policy limits refund or consumer rights that cannot legally be excluded.
7. Paddle Transactions
Certain international CliniTech subscriptions may be processed through Paddle.
For transactions processed through Paddle, Paddle acts as Merchant of Record and handles payment processing and related transaction functions.
Refunds for Paddle-processed transactions may also be subject to Paddle's applicable buyer, refund, payment, and consumer-protection policies.
Where a refund is approved for a Paddle transaction, it may be processed through Paddle and returned using the payment method or mechanism supported by Paddle.
Processing times after a refund has been issued may depend on Paddle, the payment method, the customer's bank, or other payment providers.
8. Armenian and Other Direct Billing
Some clinics, including certain customers in Armenia, may be billed directly by CliniTech using invoices, bank transfers, or other supported local payment arrangements.
For directly billed subscriptions, cancellation and refund requests may be handled directly by CliniTech.
The applicable invoice, pricing information, or agreed billing arrangement determines the payment obligations for those subscriptions.
9. Billing Disputes and Incorrect Charges
If you believe you have been charged incorrectly, contact CliniTech as soon as reasonably possible at:
Please provide enough information to identify the clinic and transaction, but do not send passwords, payment-card security codes, or unnecessary patient information.
We may request additional information reasonably necessary to investigate the billing issue.
For Paddle transactions, you may also have access to Paddle's customer-support or transaction-management mechanisms.
10. Subscription Cancellation vs. Clinic Closure
Cancelling a paid subscription and permanently closing a clinic account are different actions.
Subscription cancellation concerns future billing and access to paid functionality.
A clinic that wishes to formally close its CliniTech account or make a request concerning its stored information should contact:
Clinic closure and data deletion are handled according to the CliniTech Terms of Service, Privacy Policy, Account & Data information, and applicable legal and medical-record retention requirements.
11. Changes to This Policy
CliniTech may update this Refund & Cancellation Policy as the Service, billing arrangements, payment providers, or applicable laws change.
The current version will be published on this page with an updated "Last updated" date.
Material changes will be communicated where required by applicable law.
12. Contact
For cancellation, refund, or billing questions:
CliniTech
Armenia
Email: support@clinitech.app